Withdrawal and Refund

Requests for withdrawal from programs must be given a minimum of 14 days before the start of the program.

These funds can be applied to the client’s account as a credit, with no administrative fee.
These funds can be processed as a refund with an administrative fee of 10% of the program cost (a minimum fee of $10, and a maximum of $50)

There will be no refunds or credits issued for cancellations less than 14 days before the beginning of any program.

Requests for special consideration must be made in writing via the Refund Request Form to the appropriate Coordinator.

Cancellation of memberships requires 30 days’ notice.
Requests to cancel with less than 30 days’ notice are only permitted in cases of injury with accompanying documentation: a doctor’s note (stating recommendation not to exercise, we do not need personal details).
Credit Refunds are prorated to the date of withdrawal based on our published fee schedule. The remainder will be refunded.

Please contact the Welcome Centre at 613-520-4480 or fill out the Cancellation/Withdrawal Request Form.

Cancellation or refunds of Personal Training Services are only permitted in cases of injury or relocation.
Accompanying documentation is required.
Refunds are prorated to the number of remaining sessions at the date of withdrawal. The remainder will be refunded, less a $25 administration fee. Please contact the Fitness and Recreation Administrator at personaltraining@carleton.ca

All appointment cancellations require a minimum of 24-hour notice unless an emergency (documented) arises.

Failure to provide sufficient cancellation notice will result in forfeiting the session fee.