Carleton Gym Memberships & Passes

* Prices listed above do not include tax

** Monthly rates require a pre-authorized payment plan (Bank Account or Credit Card), withdrawn on the 15th of each month

Looking for a new Ottawa gym membership? Look no further! Our staff are committed to ensuring that you get the most value out of your membership.  For first time registrations please:

• Visit the Welcome Centre in Alumni Hall on weekdays from 6 a.m. – 11 p.m. and weekends from 8 a.m. – 8 p.m.;
• Or call at 613-520-4480

Day lockers available, 3 hour maximum. No overnight use, please ensure you remove all your belongings at the end of the day as lockers are routinely cleared.

Camps, Classes, Programs, Aquatics, Leagues & Intramurals

Our Program withdrawal Policy has changed!

New for Spring/Summer 2023; requests for withdrawal from programs must be given a minimum of 14 days prior to the start of the program.

• These funds can be applied to the client’s account as a credit, with no administrative fee.
• These funds can be processed as a refund with an administrative fee of 10% of the program cost (a minimum fee of $10, and a maximum of $50)

There will be no refunds or credits issued for cancellations less than 14 days prior to the beginning of any program. Requests for special consideration must be made in writing via the Refund Request Form to the appropriate Coordinator.

Memberships

Cancellation of memberships requires 30 days notice. Requests to cancel with less than 30 days notice is only permitted in cases of injury with accompanying documentation: a doctor’s note (stating recommendation not to exercise, we do not need personal details). Credit Refunds are prorated to the date of withdrawal based on our published fee schedule. The remainder will be refunded.

Please contact the Welcome Centre at 613-520-4480 or fill out the Cancellation Request Form.

Personal Training Services

Cancellation or refunds of Personal Training Services is only permitted in cases of injury or relocation. Accompanying documentation is required. Refunds are prorated to the number of remaining sessions at the date of withdrawal. The remainder will be refunded, less a $25 administration fee. Please contact the Fitness and Recreation Administrator at personaltraining@carleton.ca

All appointment cancellations require a minimum of 24 hour notice unless an emergency (documented) arises. Failure to provide sufficient cancellation notice will result in forfeiting the session fee.

We will gladly honour membership hold requests for medical reasons, or temporary relocation. Payroll deductions will continue during the hold period.
Hold requests must be submitted in writing (or by email) to the Welcome Center Administrator 10 business days in advance.

Holds will not be processed retroactively.
Members may request a membership hold once per year for a minimum of one month up to a maximum of six months.

For recurring payments, refunds will not be issued for requests within the current billing period. A payment may be required for the first month of your membership after your return (this is not an administrative fee or penalty).

There are no holds for Parking Permits.

• Carleton Athletics memberships are open to the community (14 years of age or older).
• Membership access includes: use of the Pool and the Fitness Centre.
• Annual repairs and renovations –Renovations require extended shutdowns in late April and early May. Membership fees are adjusted accordingly and reflect annual shutdown. Please contact the Welcome Centre for details at 613-520-4480.
• All members must check in at the Welcome Centre when entering the facilities and present a proper ID card. Users must carry a valid ID card with them at all times when using the facility.