League Organizer
JOB DESCRIPTION – Senior League Organizer, Leagues and Intramurals
Job Title: Senior League Organizer
Term of Position: Sept 2023 – March 2024
Hourly Wage: $20.00 (plus 4% vacation pay)
Manager’s Job Title: Assistant Manager, Leagues and Intramurals
Senior League Organizers will work approximately 16-20 hours a week, which will occur during evenings and weekends (5:30pm to 11:30pm).
Senior League Organizers are expected to have availability to work at least three evenings/week.
Job Requirements
– A minimum of two years customer service experience, preferably in a sports and recreation environment.
– Proven leadership and demonstrated initiative. Prior experience in supervision of part-time staff is considered a strong asset.
– High level of professionalism and a strong understanding of conflict resolution and service excellence.
– Strong problem-solving skills and ability to work autonomously.
Description of Duties:
The Senior Leagues Organizer (SLO) ensures that every League game (Hockey, Basketball, Soccer & Intramurals) follows the Athletics Departments’ customer service standards. The SLO is expected to act autonomously.
– The SLO oversees League Organizers, Referees and Scorekeepers. Notably, the SLO ensures that staff are present and on time according to the established schedule. In the event of a staff member not being present at the start of their shift, the SLO would contact the staff member, and attempt to find a suitable replacement should the need arise.
– The SLO ensures staff are wearing their uniform using equipment properly and maintaining a professional appearance and attitude at all times.
– The SLO solves issues and delays to ensure that every game and/or program is proceeding on-time, according to the established league schedule.
– The SLO acts as the main point of contact for client interactions, comments and concerns, and resolves conflicts.
– At the end of every shift, the SLO prepares a report indicating:
- Staff that were late or absent, and staff that were called-in as a replacement; The SLO also updates the staff schedule to reflect those changes;
- Missing or damaged equipment and additional equipment handed out;
- Minor and major incidents that occurred during the evening;
- Any issue that they were not able fully solve on the night and/or requires a follow-up from the Assistant Manager, Leagues and Intramurals;
- Any other information that they deem important.
– Other related duties as required.
Application deadline: Sept 11 2023
Please e-mail michael.cicchillitti@carleton.ca to apply. Please include your resume.
We would like to thank all candidates in advance for applying.